Akshata Sharma
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Food delivery giants Zomato and Swiggy have increased their platform fees by 20%, from Rs 5 to Rs 6 per order, in Delhi, Mumbai, and Bengaluru.
While Zomato is already profitable, the increase in platform fees will help Swiggy improve its profitability goals, especially as it targets an IPO launch soon.
The two companies introduced platform fees last year, initially at Rs 2 per order, which has been gradually increased.
Several users took to X to share their reactions to the latest hike.
"Haha jugalbandi :) continue!!!" a user wrote.
"What do the consumer, vendor and delivery partner gets in return?" anther asked.
"Swiggy gets 30% from resturants also they have a mark up on the food. No they are just looting. We stopped ordering," a third criticised.
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