Akshata Sharma
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Aditya Kondawar, vice president (VP) of the startup 'Complete Circle', slanted Air India Airlines for all-around poor service as he boarded his plane from Bengaluru to Pune. He has vowed to "never fly" with the airline again.
Taking to X, Kondawar shared that the plane was filthy from inside and it departed almost 2 hours late from its scheduled time.
"950 pm Flight took off at 12.15/12.20 am - The flight was stinking and the seats were so dirty and full of stains (IX 974 BLR to Pune)
Had started my day yesterday at 1.50 am from Pune to BLR - Walked through a large factory and sat through multiple management interactions, reached home at 3 am," Kondawar wrote on X.
Frustrated, he shared the "valuable lesson" he learned from this ordeal, sarcastically thanking Air India.
"I am never flying Air India Express or Air India in my life again. I will pay 100% extra if needed but will choose other airlines that are on time," he expressed, adding that he would rather travel by bullock cart.
After a long day at work involving a factory visit and management interactions, Kondawar expressed disappointment with Air India Express for a delayed flight and poor cleanliness.
Other passengers echoed similar complaints.
Air India Express apologised and promised to address the issues, assuring that such experiences are not their standards.
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