Akshata Sharma
Share
Another piece of news has emerged, once again bringing Zomato into the spotlight. According to the decision made by The District Consumer Disputes Redressal Commission on July 3, Zomato has been ordered to pay a woman from Dharwad Rs 60,000 for failing to deliver her online order of momos placed last year.
A Zomato user, Sheethal, ordered momos through the app on August 31, 2023, paying Rs 133.25 with G-Pay. She got a delivery message 15 minutes later, but the order never arrived.
The restaurant claimed the delivery agent took the order, but Sheethal couldn't reach the agent. She complained to Zomato via email and was asked to wait 72 hours for a response.
On September 13, 2023, after receiving no response from Zomato, Sheethal sent a legal notice. In response, Zomato denied the allegations in court. However, the court found Zomato's response unreliable as they had requested 72 hours to address the complaint but had not done so by the time the complaint was filed.
Here comes the twist. On May 18, Sheethal claimed to have received Rs 133.25 on May 2 from Zomato, which the commission said shows Zomato's negligent service causing inconvenience and mental agony to her.
The court accepted her plea and ordered Zomato to pay Sheethal Rs. 50,000 as compensation towards the inconvenience and mental agony caused to her, and Rs. 10,000 towards her litigation cost.
"Zomato is carrying their business of supply of materials in response to the online orders placed by the customer. Despite receipt of the purchase money, Zomato did not deliver the required product to the complainant. By looking into these facts of the case on hand in our opinion Op no. 1 (Zomato) alone is liable to answer the claim of the complainant," the commission said.
--Advertisement--
