Akshata Sharma
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As the Microsoft Windows outage caused the 'largest IT outage in history,' the US-based cybersecurity firm Crowdstrike, responsible for the incident, announced that all Windows computers affected by the global IT failure on Friday will need to be manually rebooted.
In a recent interview with CNBC, CEO George Kurtz said, "It was a content bug, or update, that we sent out and we've identified, and that we've rolled back. There could be some manual steps involved, and we're looking at ways to be able to automate those manual steps."
"Many organisations are impacted, but many of them are beginning to recover. Some systems can be rebooted, and we've fixed the issue," he said.
Needless to say, the recovery process is not straightforward for every customer.
The company is advising its clients to try rebooting their computers first. If the system crashes again, CrowdStrike suggests booting Windows into safe mode, navigating through the directory to find a specific CrowdStrike folder, and manually deleting the problematic file within it.
This task is most likely to be performed by IT professionals with administrative permissions, who may not have been able to carry out these tasks remotely while Windows was crashing.
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